American Business Bank Partners with Superior Press

A new agreement between the mid-market business banking leader, American Business Bank and Superior Press has been announced.
May 26, 2017  |  Print Version

American Business Bank
Check Printing, Cash Management Supply Fulfillment and Remote Deposit Capture Scanner Fulfillment Services Featured in Contract
05/26/2017

Santa Fe Springs, CA - May 26, 2017 — A new agreement between the mid-market business banking leader, American Business Bank, www.americanbusinessbank.com and cash management fulfillment provider, Superior Press, was announced today. The contract will include Check Printing, Cash Management Supply fulfillment and Remote Deposit Capture Scanner fulfillment services. The partnership aligns a company known for its expertise in cash management supply on-boarding to businesses with a bank known to provide first class service across the banking spectrum.

“Our corporate value standards are very similar to Superior Press’s,” said Jesse Martin, American Business Bank FVP Treasury Management Director. He continued, “In addition to that, Superior Press’s outstanding service and executive accessibility were key reasons for the partnership”.

Suzanne Dondanville, American Business Bank EVP Chief Operations Officer, said “We are pleased to be partnering with Superior Press. The company’s ability to meet our customers’ needs both promptly and accurately are very important to our business. In addition, Superior Press’s family owned and operated structure and values are very similar to American Business Bank’s,” Dondanville continued.

“It is great to align Superior Press with a bank that values the client relationship above all else,” said Steve Traut, Senior Vice President of Sales at Superior Press. “American Business Bank’s foundation of integrity and strong values make it an ideal partner for Superior Press,” Traut continued.

American Business Bank’s Los Angeles headquarters were founded in 1997 by a group of highly experienced and influential bankers. They were frustrated by the practices of mega-corporate banking and envisioned a high-touch, first-class business bank. With nearly $2 billion in assets, American Business Bank is now considered one of the premier middle market business banks in the entire country. The bank’s sole focus is middle market companies. It offers first-class service by aligning clients directly with the right person, with access to the highest levels of the bank, with a full range of financial services. American Business Bank’s core values are found in old-fashioned banking values:

  • We build our bank one client relationship at a time.
  • We select only the best companies to work with.
  • We hire and develop only the best bankers.

About American Business Bank
American Business Bank headquartered in downtown Los Angeles offers a wide range of financial services to the business marketplace. Clients include wholesalers, manufacturers, service businesses, professionals and non-profits. The Bank has opened four Loan Production Offices in strategic areas including an Orange County Office in Irvine, a South Bay Office in Torrance, a San Fernando Valley Office in the Warner Center and an Inland Empire Office in Ontario. www.americanbusinessbank.com

About Superior Press
Trusted by financial institutions since 1931, Superior Press combines commercial client onboarding expertise with flexible and secure cash management supply solutions to service the most valuable commercial clients of the nation’s top banks. Specializing in treasury and cash management solutions for check printing, cash vault supply fulfillment, bank branded treasury supply call center support, remote deposit capture check scanner fulfilment and remote cash capture, smart safe managed services solution. www.superiorpress.com

Contact:
MARICEL NILACHATI
SUPERIOR PRESS
562.368.1700 x 1063
mnilachati@superiorpress.com


Superior Press Announces Appointment of Patrick Smith to Treasury Solution Team for its Remote Cash Capture Offering

Patrick Smith appointed to Superior Press Treasury Solution Team for Remote Cash Capture
July 28, 2016  |  Print Version


Patrick Smith appointed to Superior Press Treasury Solution Team for Remote Cash Capture
7/28/2016

SANTA FE SPRINGS, Calif. - July 28, 2016 - PRLog -- Superior Press announced today the appointment of Patrick Smith to its national sales team as its new Treasury Sales Executive for the Remote Cash Capture Managed Services Product. Smith arrives with a wealth of experience in the “Smart Safe” product arena coming directly from Fifth Third Bank as a treasury sales professional offering the solution to middle market and large corporate clients across the country. Before his time at Fifth Third Bank, Smith worked three years with smart safe manufacturer FireKing Security Group supporting the smart safe programs of two of the largest armored car companies in the U.S.

Steve Traut, SVP of National Sales, states, “Patrick’s approach will be very consultative to our contracted bank partners who will need to stand up a bank facing program or have its treasury sales team trained and supported in the field.”

Ryan Stidfole, Director of Sales Remote Cash Capture, shares “Bringing Patrick aboard was a natural fit. He is passionate about Superior Press’s vision for Remote Cash Capture and brings a unique skillset having both product and solution sales expertise.”

“I am very excited to be part of the Superior Press family,” shares Smith. “Our Remote Cash Capture offering solves the gaps inherent in the legacy armored courier Smart Safe programs. We are proudly challenging the status quo, helping banks to offer a more flexible and client-centric Smart Safe offering.”

ABOUT SUPERIOR PRESS
Trusted by financial institutions since 1931, Superior Press combines financial industry expertise with state-of-the-art financial printing capabilities to service the valuable commercial clients of the nation’s top banks. Superior Press specializes in providing complete, personalized treasury management solutions including check printing, financial forms, cash vault supplies, treasury supply call centers, and check & cash hardware and asset fulfillment. www.superiorpress.com

Contact:
MARICEL NILACHATI
SUPERIOR PRESS
562.368.1700 x 1063
mnilachati@superiorpress.com


Superior Press Announces Five Year Contract Extension with a Top 5 Banking Institution

Superior Press has announced its continued relationship with a top five asset-size bank by signing a five year contract extension across three treasury product lines of support.
June 20, 2016  |  Print Version

Superior Press has announced its continued relationship with a top five asset-size bank by signing a five year contract extension across three treasury product lines of support.
6/20/2016

Superior Press Announces Five Year Contract Extension with a Top 5 Banking Institution

Santa Fe Springs, Calif. – June 20, 2016 – Superior Press has announced its continued relationship with a top five asset-size bank by signing a five year contract extension across three treasury product lines of support: DDA check and deposit slip printing, cash vault supplies, and RDC check scanner fulfillment and hardware repair.

SVP of Sales, Steve Traut commented from a recent banking event in Indian Wells, California, “We are aggressively adding more sales coverage in the Midwest and Southeast to support our long term commitment to this relationship with the hiring of industry veterans, Patrick Smith and Ryan Stidfole, who will be responsible for expanding our business from Fargo, North Dakota to Miami Florida.

“Superior Press is grateful for its long 15+ year history with this top banking institution as its treasury supply fulfillment partner supporting hundreds of thousands of its clients across the country. We are thrilled for the continued opportunity to successfully support the relationship for the next five years,” states Kevin Traut, President of Superior Press.

“The stringent information security, risk compliance and due diligence needed to service an institution of this size is a testament to the internal info security policies and practices we have had in place over the years,” continued Traut. “We focus on these standards each day to make ourselves an outstanding partner across the country to all commercial and community banks of any asset size.”

ABOUT SUPERIOR PRESS
Trusted by financial institutions since 1931, Superior Press combines financial industry expertise with state-of-the-art financial printing capabilities to service the valuable commercial clients of the nation’s top banks. Superior Press specializes in providing complete, personalized treasury management solutions including check printing, financial forms, cash vault supplies, treasury supply call centers, and check & cash hardware and asset fulfillment. www.superiorpress.com

Contact:
MARICEL NILACHATI
SUPERIOR PRESS
562.368.1700 x 1063
mnilachati@superiorpress.com


Superior Press Announces the Launch of Remote Deposit Capture Scanner Risk Assessment Services

Superior Press announces the launch of it’s new Remote Deposit Capture Scanner Risk Assessment Service that can be either bundled or as a standalone service with its existing platform of scanner fulfilment, inventory management, asset and warranty tracking, scanner repair and technical support.
May 31, 2016  |  Print Version

Superior Press announces the launch of it’s new Remote Deposit Capture Scanner Risk Assessment Service that can be either bundled or as a standalone service with its existing platform of scanner fulfilment, inventory management, asset and warranty tracking, scanner repair and technical support.
5/31/2016

Santa Fe Springs, Calif. – May 31, 2016 – Superior Press has announced the launch of its Remote Deposit Capture Scanner Risk Assessment Services. Servicing commercial and community banks for more than 11 years with Remote Deposit Capture Scanner fulfillment offered services, Superior Press has fulfilled more than 120,000 same day scanner shipment. Its new Risk Assessment Service can be either bundled or as a standalone service with its existing platform of scanner fulfilment, inventory management, asset and warranty tracking, scanner repair and technical support.

In line with the Federal Financial Institution Examination Council (FFEIC) guidelines for banks to continually evaluate, assess and review the risk potential of each RDC client, Superior Press now offers both self-certification support as well as client onsite assessments on behalf of their contracted banks. “Superior Press has developed a customizable assessment program that will fit the demands and varying needs of each bank’s risk tolerance and guidelines keeping compliant to the FFEIC standards,” says Steve Traut, SVP of National Sales.

“This new service offering is how Superior Press was first introduced to the RDC scanner fulfillment opportunity; through listening to our clients and asking where else could we offer value in the treasury supply workflow with banks’ commercial clients,” states Kevin Traut, President/COO of Superior Press. “In this ever increasing regulatory environment, we help support banks with a focused and dedicated response to assessing risk with the RDC product.”

Superior Press is pleased to have recently signed two California headquartered banks and will provide on-site assessments to their commercial high risk clients and self-evaluations support to clients at medium risk. For more information, please contact Ty Bishop via email at tbishop@superiorpress.com or by phone 562-368-1700.

ABOUT SUPERIOR PRESS
Trusted by financial institutions since 1931, Superior Press combines financial industry expertise with state-of-the-art financial printing capabilities to service the valuable commercial clients of the nation’s top banks. Superior Press specializes in providing complete, personalized treasury management solutions including check printing, financial forms, cash vault supplies, treasury supply call centers, and check & cash hardware and asset fulfillment. www.superiorpress.com

Contact:
MARICEL NILACHATI
SUPERIOR PRESS
562.368.1700 x 1063
mnilachati@superiorpress.com


Superior Press’ Greg Kunath Elected to Escrow Institute of California 2016 Board of Directors

Superior Press supports Escrow Institute of California
December 9, 2015  |  Print Version

Superior Press supports Escrow Institute of California
12/9/2015

Santa Fe Springs, CA –December 9, 2015 - Superior Press announced today the election of Senior Account Executive Greg Kunath to the Escrow Institute of California’s (EIC) 2016 Board of Directors. In this role Kunath, will serve a two year term as affiliate, co-chair and affiliate chair growing affiliate memberships along with co-chairing the EIC Annual Charity Golf Tournament. Since joining Superior Press in 2013, Kunath has worked closely with the company’s escrow and real estate clients to provide customized banking supply solutions to meet the escrow industry’s unique security requirements, specific escrow software formats, and its professional design and branding needs. Kunath’s election follows a successful term as co-chair of the First Annual EIC Charity Golf Tournament this past year. The event, which netted more than $6,000 for the American Brain Tumor Association, will be held again on June 9, 2016 as part of the EIC Annual Conference June 10-12, 2016 in Carlsbad, California.

Citizens Business Bank and the Specialty Bank Team, say, “Greg’s level of integrity and passion for the escrow/title industry along with his desire to ‘give back’ will be a great help to the EIC board.”

“What a privilege and an honor to be part of such a superior team of individuals at the Escrow Institute of California,” said Kunath. He continued, “I look forward to working closely with this board, contributing to the growth and success of the EIC.”

Steve Traut, Senior Vice President of Superior Press said, “Greg’s commitment to his clients is evident in this election to the EIC Board of Directors. We are looking forward to supporting his efforts in this new role, and are thrilled that it came by the support and affirmation of his peers and clients.”

About The Escrow Institute of California

The Escrow Institute of California promotes its members’ interests at every level of the industry, in every part of the state, as well as to represent and advocate the positions of the industry before the key political and policy leaders in Sacramento and Washington, D.C. The EIC continually works to help guide and educate the public about the escrow process; to promote with consumers the benefits of using licensed escrow companies; and, to increase business opportunities for its members. EIC members are licensed by the California Department of Business Oversight (DBO), undergo criminal background examinations by the California Department of Justice and Federal Bureau of Investigation (FBI) and are members of the Escrow Agents’ Fidelity Corporation. For more information about the EIC, please go to www.escrowinstitute.org

About Superior Press

Trusted by financial institutions since 1931, Superior Press specializes in providing complete, personalized treasury management solutions to commercial banks, including check printing, financial forms, cash vault supplies, call center support, and hardware and asset fulfillment. For more information, visit www.superiorpress.com

Contact:
MARICEL NILACHATI
SUPERIOR PRESS
562.368.1700 x 1063
mnilachati@superiorpress.com


Superior Press Celebrates Ten Years of Supporting Commercial and Community Banks with Remote Deposit Capture Scanner Fulfillment Solution

Family-Run Business Ships More than 140,000 Individual Scanner Orders with 100% Same-Day SLA Performance Since Division Launch in 2005
November 4, 2015  |  Print Version

Family-Run Business Ships More than 140,000 Individual Scanner Orders with 100% Same-Day SLA Performance Since Division Launch in 2005
11/4/2015

Santa Fe Springs, Calif. – November 3, 2015 – In business since 1931, Superior Press, a Southern California-based family business that specializes in providing complete, personalized treasury management solutions to banks and their valued commercial clients, today commemorated its ten-year anniversary of fulfilling Remote Deposit Capture (RDC) scanner orders for the nation’s premier commercial and community banking institutions. Trusted by financial institutions to deliver an easy and seamless hardware fulfillment solution, Superior Press began its RDC division offering a comprehensive 18-point fulfillment solution in November 2005.

The Superior Press 18-point solution empowers banks to select each of the features that align best to its internal support model and its client offering. Highlights of the fulfillment solution include the flexibility to offer both a bank-facing order portal and an ecommerce client-facing portal while giving the bank visibility to activity on either portal. Additional highlights include a flexible discount billing structure, full sales tax remittance and collection nationwide, dedicated inventory for each bank, testing of hardware, customizable welcome kit materials, and robust reporting. Superior Press offers a dedicated implementation support team, for those converting banks, with simple transition tools to help a bank’s cash management operations team move from in-house fulfillment models or competing support products over to Superior Press’ fulfillment solution. This allows full visibility of all past deployments prior to Superior Press’ involvement in addition to the hardware deployed through the Superior Press solution.

Steve Traut, SVP of Sales at Superior Press said, “We took all the logistical elements that are needed to support hardware fulfillment that the banks did not want to touch or had pain around and made that a part of our standard offering. In a lot of ways our solution is a bank-built solution and it was important to keep it software and scanner agnostic, giving the bank full flexibility to set their go to market strategy. It has served us and our bank clients well, as each bank we have contracted with since the early years of Remote Deposit Capture as a treasury product are still current clients today. We have had a 100% retention rate of client banks in those ten years and continue to add 2-3 new banks each year.”

The announcement comes at the start of this year’s 8th Annual RDC Summit, www.rdcsummit.com, the industry’s biggest showcase on Payments and Remote Deposit Capture current events and most important discussions. “Superior Press has been dedicated to serving the RDC industry since its infancy and we’re thrilled to have Superior Press’ support as we continue to serve the RDC industry through the RDC Summit and RemoteDepositCapture.com,” shared John Leekley, Founder and CEO of RemoteDepositCapture.com. “The Traut boys have been there from the beginning, back in the original Las Vegas Hofbrauhaus pretzel and beer events. Steve could always be relied on to talk all things RDC whether it was at the craps tables in the early morning with other RDC industry big thinkers, on the convention floor, or out on the golf links in Orlando where the RDC Summit series really got launched!”

This year at the RDC Summit conference the Superior Press team will be sharing two new exciting additions to its fulfillment offering. First, the RDC risk compliance self-certification and onsite audit services have been very well-received in the marketplace; and secondly, the company’s extension of their RMA support model to full-fledged Tier 1 and Tier 2 technical help desk services. Ty Bishop, Vice President of Implementations and New Product Development at Superior Press, stated, “The Tier 1 and 2 technical support desk and the enhancement of RDC compliance audits are an extension of listening to our clients and continually adding features and support pieces our clients no longer wish to support internally.”

“I am extremely proud of our team and what we have accomplished together over the past 10 years. Always hitting our same-day shipping commitment and continually selecting the right scanner make and model from the right designated inventory is a huge compliment to the dedication of this team and our processes. We are excited to provide another 10 years and 140,000 perfectly fulfilled scanner orders at 100% SLA support to our valued clients,” said Kevin Traut, President of Superior Press.

ABOUT SUPERIOR PRESS
Trusted by financial institutions since 1931, Superior Press specializes in providing complete, personalized treasury management solutions to commercial banks including check printing, financial forms, cash vault supplies, call center support, and hardware and asset fulfillment. For more information, visit www.superiorpress.com.

Contact:
MARICEL NILACHATI
SUPERIOR PRESS
562.368.1700 x 1063
mnilachati@superiorpress.com


Superior Press Gives More than $70,000 to Charities

Family-Run Business Is on Track to Reach 2015 Goal of Donating $95,000 in Charitable Contributions in Support of a Core Company Tenet
October 22, 2015  |  Print Version

Family-Run Business Is on Track to Reach 2015 Goal of Donating $95,000 in Charitable Contributions in Support of a Core Company Tenet
10/22/2015

Santa Fe Springs, Calif. –October 22, 2015 – In business since 1931, Superior Press – a Southern California-based family business that specializes in providing complete, personalized treasury management solutions to banks and their valued commercial clients– today announced its corporate financial commitment initiative to support non-profit and educational agencies. The program aligns with one of company’s top Five Core values of being Community-focused on “sharing talents and charity throughout the community and causes that touch our lives.”

To date, this year Superior Press has given in excess of $70,000 dollars to children’s charities, veteran organizations, educational institutions and conservative causes that the family-driven business feels make a difference in the world. Some of these include the YMCA of Orange County, Operation Gratitude, American Cancer Society, Bennett Clayton Foundation for Children with OI, Vail Place a clubhouse for mental health recovery in Minneapolis, Chapman University, and Servite High School’s financial aid program. Superior Press consistently donates and serves as a Silver Sponsor to the California State University, Fullerton’s Concert Under the Stars “Fund a Titan” scholarship program, which provides a path to upward mobility for a diverse group of students whose lives and family legacies will be forever transformed.

“Giving back to the community and being of service is in our nature – our family and company’s fabric,” said Kevin Traut, President and COO of Superior Press. “My brothers and I were raised to never take anything for granted and that you share your gifts, your talents, and your blessings. I can recall my Father telling us throughout our childhood and early adulthood, give what you can and trust in the Lord, he will always provide.”

In addition to charitable contributions, the company places a high value on community service. Bob Traut, CEO of Superior Press, sits on the Steering Committee for Cal State Fullerton’s Concert Under the Stars event and plays an active role in all aspects of promoting and sponsoring the program. Bob also serves on the board of volunteers for the Orange County YMCA Child Welfare and Support Service, while Kevin has been actively engaged in raising money for a high school friend, Bunk Wurth, who suffered a spinal cord injury by running an annual St Patrick’s Day Golf Tournament which in its 9th year has raised over $300,000.00 dollars for Bunk’s medical expenses. Kevin adds, “We don’t just give because of our success, we believe it is our giving and sharing that helps spur our success and desire to grow and give more.”

“Superior Press is a great company that gives back to the community in so many ways. They continually support the YMCA, as well as other community nonprofits, by sponsoring charity events, assisting in community service projects, and donating to our Annual Campaign for low income families. In addition, Bob Traut, the CEO of Superior Press, joined the YMCA of Orange County’s Board of Directors in 2009 and since that time has provided volunteer service and support to the YMCA in many ways. He has served on multiple committees and served as the Board Chair from 2012 to 2014. I am grateful to have the support of the leadership and employees at Superior Press behind the YMCA; they truly work in partnership with us on a regular basis to strengthen our communities through service, giving and volunteerism.” Jeff McBride, President & CEO, YMCA OF ORANGE COUNTY/RIVERSIDE COUNTY.

ABOUT SUPERIOR PRESS
Trusted by financial institutions since 1931, Superior Press combines financial industry expertise with state-of-the-art financial printing capabilities to service the valuable commercial clients of the nation’s top banks. Superior Press specializes in providing complete, personalized treasury management solutions including check printing, financial forms, cash vault supplies, call centers, and hardware and asset fulfillment. www.superiorpress.com

Contact:
MARICEL NILACHATI
SUPERIOR PRESS
562.368.1700 x 1063
mnilachati@superiorpress.com


Banking on Paper

PRINTING: Superior Press changes checks when lenders merge or are acquired.
December 23, 2013  |  Print Version

PRINTING: Superior Press changes checks when lenders merge or are acquired.
12/23/2013

At Superior Press in Santa Fe Springs, they’re used to jokes about buggy-whip manufacturers. After all, their business seems almost as anachronistic: printing paper checks.

But even amid the rise of online banking, Superior has managed to boost its sales by more than 40 percent in five years thanks to the growing number of bank mergers and acquisitions.

The company works with the commercial clients of banks that are being acquired, making sure those clients have checks and other supplies adapted to the new bank’s systems. It’s not a sexy business, but it is one that helps companies make a smooth transition from their old bank to the new one, said Kevin Traut, Superior’s senior vice president of sales and marketing.

“Banks don’t want the client’s first impression to be that there’s an extra fee, or the bank going to the client and saying their supplies are wrong,” Traut said. “We make that transition a little cleaner and easier.”

Superior first offered what it calls conversion services during the financial crisis, when many struggling or failed banks were acquired by other institutions. But this year was the company’s biggest yet, as the bank acquisition market heated up in the recovery. In California alone, 15 bank mergers or acquisitions closed this year, up from 13 the previous year. Several more deals are set to close early next year.

Superior works on projects nationwide and has handled seven conversion projects in the last year and a half. The company can’t disclose the names of most of its clients, but it has worked on several acquisitions by longtime customer Union Bank of San Francisco.

Through such deals, Superior not only makes money by selling more checks and other supplies, but also earns fees by providing service to bank clients.

For its fiscal year ended in July, privately held Superior said that it had revenue of $25 million, the 82-year-old company’s best year ever and an increase of about 44 percent compared with 2008.

So far, Superior has worked on acquisitions by existing clients, but Traut said that he hopes to do more deals and expand the company’s roster of bank clients next year.

There should be plenty of opportunities as banks continue to look for acquisitions and potential sellers see healthy offers, said John Ahn, president of Westwood brokerage and investment bank B. Riley & Co.

“I think 2014 will be a good time to be a seller,” he said.

Old and new

Superior, founded in 1931, was on the verge of bankruptcy in 1997 when it was purchased by Bob Traut, Kevin Traut’s father and the company’s chief executive. At the time, Superior had sales of about $1 million annually.

The elder Traut, who had worked in the printing business making billboard signs and graphics for trucks, said the company had been badly run and that business improved as he made amends with dissatisfied clients.

Superior eventually grew out of its original Santa Fe Springs location and into two neighboring buildings. This year, it moved out of three buildings with a combined 45,000 square feet and now occupies a 63,000-square-foot factory and office building on Norwalk Boulevard. The company has grown from about 75 employees in 2008 to about 90 today.

Half of those workers are on the factory floor, where checks and deposit slips are printed, cut, bound and packaged for delivery. (Superior prints only business checks not consumer checks.)

The other half of Superior’s employees are in cubicles, calling customers or answering calls from them. Some customers are simply reordering checks, deposit bags and other supplies; others are customers of a bank that has been acquired and have more specialized orders, such as new scanners used to deposit checks remotely and new software that allows scanners to communicate with the bank. They might even need training on how to process checks and other payments with the new bank. Also, checks often have to be redesigned. If businesses print checks in their office, their templates might have to change.

It can add up to a lot of hassle for bank clients, said Steve Dellasega, a senior product manager and the Dallas office of Union Bank who works on mergers and acquisitions.

“From the client’s perspective, the change is potentially extra work,” he said. “This is their first interaction with your bank, so you want to make it a positive experience.”

Banks used to handle this kind of customer service in-house, Dellasega said, but, like many other functions, they’re increasingly deciding it makes more sense to outsource the ordering and conversion of customers’ supplies.

“Banks have taken a different view of what their core competencies are,” he said. “Sometimes it just makes sense to move some of these things out.”

Most of the conversion deals Superior has worked on have been for larger banks, but Kevin Traut said he wants to develop more business with smaller ones. Those institutions, even more than big banks, should be interested in outsourcing customer service work to Superior.

“As mergers ramp up, banks are looking for all the help they can get,” he said. “Now we want to go downstream to smaller banks. They have even less resources.”

Superior services

When Superior handles a bank conversion, it starts by getting in touch with the acquired bank’s clients, letting them know how to order new supplies and in some cases walking them through any changes that need to be made to their own processes or software.

Smaller, lower-priority customers might get a letter or an email, while the highest-priority clients could get an in-person visit from Superior. Early next year, Kevin Traut said, the company will send sales representatives to the 500 biggest clients of an acquired bank.

In the case of recent Union Bank acquisitions, the bank asked Superior to produce and mail letters to affected customers and later to send customers a “welcome kit” of basic supplies, such as deposit bags and check endorsement stamps, Dellasega said.

Though Superior has grown, it’s tiny compared with its competitors, which include Harland Clarke Holdings Corp., a San Antonio conglomerate that reported sales last year of $1.1 billion in its check-printing unit, and Deluxe Corp., a Shoreview, Minn., company that sold about $900 million in checks last year.

Both firms print checks and offer customer service and conversion services similar to Superior’s. But Union Bank’s Dellasega said he plans to stick with Superior.

“I’ve known them for quite a while,” he said. “I think they’re one of the best vendors around. They’re unusually responsive and unusually high quality"

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